Business Telephone

NMI Technology helps small businesses stay proactive with their business infrastructure, saving significant time and resources. A secure scalable infrastructure – with expert assistance – can ensure your business technology evolves alongside your business. Every business deserves clarity when it comes to getting the technology they need to do what they do best. We have simplified that process by offering a comprehensive solution that makes sense for your business.

Features

  • Digital Receptionist

  • Call Recording

  • Live Chat

  • SMS Messaging

  • Fax-to-E Mail

Proudly Serving Northern Michigan

Business Phone Services

Local and reliable business phone services. We don’t sell a service only to have you deal with someone else when you have a problem later. Our team is dedicated to providing high-level support without ever having to deal with a third party. If an issue is beyond our conrol, we will work with our upstream providers on your behalf so that you can get back to what you do best – running your business.

Local & In-House Support

Supporting businesses is what we do best. We understand that not all businesses operate during normal business hours. Choosing NMI Technology for your business communication needs, is choosing a partner that cares. We operate around the clock to ensure your business stays operating smoothly.

Cloud PBX

A PBX that lives in the cloud is a PBX that will scale with you as your business grows. Enterprise-grade data centers combined with nightly, off-site backups allow us to achieve uptime far-better than traditional phone companies.

Business Text Messaging (SMS/MMS)

Inbound and outbound text messaging for your business line including text, picture and video messages. Messages can be delivered to portal on your computer or your smartphone so messages never go unanswered.

Protect Employee Privacy

Employees use their smartphone now more than ever before. All of our business phone service packages include unlimited extensions with smartphone apps allowing your employees to make and receive phone calls and send or receive text messages while keeping their personal cell phone number private.

Smart Call Routing

Improve efficiency in your business by routing calls to the correct member of your team the first time. Our hosted PBX solution has many options to choose from to improve the customer experience by reducing wait times and number of transfers to get their call addressed.

Live Chat

Customer Service has never been more important than it is today. One way you can help your customers have the best experience with
your business, is to have a “Live Chat” feature built into your website. Our Live Chat feature is built right into your Business Phone Service
Plan. When a customer inquires via your website, this chat can get sent to your smartphone, employee’s smartphone or desktop computer for rapid
responsiveness. This is a great tool to excelerate your business and make sure every inquiry is answered in real-time.

Call Recording

Selectively record interactions between your clients and your staff while remaining compliant with state laws and other industry requirements.

Give us a call to discuss the right options for your business!

  • Business Phone

  • Hosted PBX

  • VoIP Hardware