Petoskey, Michigan (231) 492-0255

Managed IT Services

NMI Technology has a proven track record when it comes to planning and executing a successful Managed IT solution for businesses of virtually any size. Our Managed IT Services package can be customized to either implement, augment or replace your existing IT department and deliver the exact level of service your business needs. 

Managed IT Services Frequently Asked Questions

What is Managed IT Service?

Managed IT Services is a proactive approach to managing the technology in your business. Our team will meet with you to discover any current pain-points. We will also document the layout of your network and install a small piece of software on each of your PCs that allow us to monitor and maintain your systems. 

What is Break / Fix?

Break / Fix is the term given to a situation where a service provider is called in to fix a problem only after it surfaces. The service provider typically has little to no understanding of your business practices or current network topography and may not be properly trained in the field. 

How does Managed IT compare to Break / Fix?

As a Managed IT client, when you have an issue you send an email or make a phone call and are connected with a technician that is already familiar with your business practices, your software and you! If you are using a Break / Fix approach to your business technology, this is where you start searching for a technology company that can get you back up and running as quickly as possible. Break / Fix service providers will spend valuable time learning the intricacies of your business, network layout and software in order to resolve the problem. 

How much does a Managed IT Solution cost?

Our Managed IT Services are priced on a monthly, per-device rate. Rates are based upon the level of support your businesses needs. The average annual salary of a Systems Administrator is $75,000 per year, the average expense for an office with 25 computers is $10,500 per year.

SecureAssist

SecureAssist is our custom-developed platform that allows our team to deliver the security and protection our clients depend on to keep their business running smoothly. SecureAssist puts a real-time data stream at our fingertips allowing us to quickly pinpoint the issue and work toward a resolution. We understand that not every business is the same and neither are their technical needs. We offer three tiers of Managed IT Services to allow us to custom-tailor a solution to fit your needs and budget.

Basic

 
  • 24/7 PC Health Monitoring

  • 24/7 PC Security Monitoring

  • Update & Patch Management

Advanced

 
  • 24/7 PC Health Monitoring

  • 24/7 PC Security Monitoring

  • Update & Patch Management

  • Advanced Business Anti-Virus

  • Business Malware Protection

Includes unlimited remote support during normal business hours.
Ultimate

 
  • 24/7 PC Health Monitoring

  • 24/7 PC Security Monitoring

  • Update & Patch Management

  • Advanced Business Anti-Virus

  • Business Malware Protection

  • Annual Technology Budgeting

Includes unlimited telephone support 24/7/365.

Are you ready to get back to work?

Unless you are in the technology business, you probably don't want to spend your days making sure your mission-critical systems are properly maintained and protected. We are so confident you will see benefits from our Managed IT Services, we are offering a FREE trial to get you started in the right direction! Contact us today to schedule your no-obligation consultation today!

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